Welcome to the APD IT Help Desk!

Stay updated with announcements, search FAQs, submit a request, and track your existing requests.

Important Note: Effective Friday, February 18^th, you will not be able to create or open new tickets in this platform. You must visit your APD Applications portal to access APD’s new ticketing system, Service Desk.

IMPORTANT! PLEASE REMEMBER NEVER TO INCLUDE PROTECTED HEALTH INFORMATION (PHI) WHEN SUBMITTING SERVICE REQUESTS! USE PIN NUMBERS WHEN IDENTIFYING CONSUMERS INSTEAD OF PHI.

What will happen if I include PHI in my request?