APD Zendesk


Manual Service Rate Changes

1. Once your draft cost plan is open, click on Service Plans under the Details menu on the left

2. On the list, double click the service plan that needs to be changed

3. Clear units from an all months of service, by highlighting and deleting the number in the Units field

4. Click the Save and Close icon at the top of the page.

5.  On the message that pops up, click ok.

6. The service rate field will now be open for you to change the rate.

7.  Enter the correct number of units, and the correct service rate.

8. Click Save and Close

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